Frequently asked questions

What is the gas usage of a Rinnai Water Heater


The maximum consumption is 3kg/h for a 20L and 4kg/h for a 26L. Although there are many factors that influences the consumption e.g. flowrate, tempreture, pipe insulation, e.g. I is up to 40% cheaper than a electrical geyser.




Is there a backup for the power supply?


Yes. Normally a UPS or Solar can be installed.




What is the guarentee on the products?


Domestic water heater: 10 years Heat exchanger 3 years Other components Commercial water heater: 3 years Heat exchanger 3 years Other components

Space heaters:

10 Years on Heat Exchanger

2 Year on Fan

1 Year on all other components




What is the deference between the domestic and commercial unit?


The commercial unit is a heavy duty unit which is used in commercial and industial applications e.g. hotels, factories, ablutions, etc. There is no deferance in flow rated between the two.




What is the lifespan of a Rinnai water heater?


10 years but can last much longer drepending on the enviroment and regular servising.




Do you need to service a Rinnai water heater?


Yes, it is recommeded to be serviced once a year.




What is the saving between a Rinnai tankless water heater and a electical geyser?


It could be as much as 40% energy saving. There are noumorous factors that can influence this percentadge such as insulation, gas and electricity price, etc.




What size gas bottle do I need for my Rinnai water heater?


48kg. The water heater needs enough gas on the startup to quickly adjust the water tempreture.




Is there a required pipe size for the water heater to work?


Preferably 22mm to be he most efficient.





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